Fix PC Errors

Cannot play protected files

To play protected files on your computer, you cannot use a Windows user account that is a member of both the Administrators group and the Guests group.

If you download a protected file while logged on as a member of the Administrators group, for example, you cannot play that file when you are logged on as a member of either the Administrators group or Guests group.

To resolve the problem, remove your user account from the Guests group. For more information about user accounts, see Windows Help.