Fix PC Errors

Damaged or incompatible plug-in 

Windows Media Player did not close properly. A damaged or incompatible plug-in might have caused the problem to occur. As a precaution, any plug-ins that you installed (as opposed to plug-ins that were included with the Player by default) have been disabled.

If you enable any of these plug-ins and the Player continues to close unexpectedly, it is recommended that you identify the damaged or incompatible plug-in and remove it.

To troubleshoot plug-ins (basic)

1. On the Tools menu, point to Plug-ins, and then click each plug-in that has a check mark next to its name. This disables the plug-ins that you installed.
2. On the Tools menu, point to Plug-ins, and then select one of the plug-ins. This enables the plug-in.
3. Play the same content you were playing when the Player closed unexpectedly.
4. Do one of the following:

•  If the Player closes unexpectedly, on the Tools menu, click Options, and then click the Plug-ins tab. Select the plug-in you last enabled, and then click Remove.
• If the Player does not close unexpectedly, enable another plug-in and repeat Steps 3 and 4 until you identify the damaged or incompatible plug-in.